{"id":745,"date":"2006-04-28T16:46:01","date_gmt":"2006-04-28T23:46:01","guid":{"rendered":"http:\/\/www.thisisvlad.com\/werd\/archives\/2006\/04\/28\/comcast-customer-service-sucks\/index.php"},"modified":"2006-04-28T16:46:01","modified_gmt":"2006-04-28T23:46:01","slug":"comcast-customer-service-sucks","status":"publish","type":"post","link":"http:\/\/www.thisisvlad.com\/werd\/archives\/2006\/04\/28\/comcast-customer-service-sucks\/index.php","title":{"rendered":"Comcast Customer Service Sucks"},"content":{"rendered":"<p>Comcast is seriously pissing me off.  their customer service is absolute crap. ugh.<\/p>\n<p><b>week 1<\/b><\/p>\n<ul>\n<li>last week, received note on door informing me of &#8220;signal leak&#8221; and saying to schedule appt immediately.<\/li>\n<li>until &#8220;leak&#8221; is fixed, Comcast decides to turn down my signal, making reception look like crap<\/li>\n<li>the appt is scheduled for a 4 hour window so i spend 4 hours sitting around waiting<\/li>\n<li>cable guy never shows.  now that i&#8217;ve been waiting for *5* hours, i call them to complain<\/li>\n<li>they give me $20 credit and call the guy to come down<\/li>\n<li>2 cable guys wander around with little sensors for 45 minutes while scratching their heads and looking confused<\/li>\n<li>finally, they give up. &#8220;maybe it&#8217;s your neighbor who has the leak?&#8221;<\/li>\n<\/ul>\n<p>all in all, i wasted almost 6 hours of my day for absolutely nothing.<\/p>\n<p><b>week 2<\/b><\/p>\n<ul>\n<li>all of a sudden, reception goes to crap again<\/li>\n<li>appt is scheduled for 2 hour window<\/li>\n<li>wait around for 2 hours.  nobody arrives<\/li>\n<li>call to complain.  woman tells me that the guy is running late and &#8220;should have called&#8221;<\/li>\n<li>i ask for credit, and she says i have to call billing dept later for that<\/li>\n<li>guy shows up later, fixes problem.<\/li>\n<li>when i ask him why he is late, he says &#8220;i should have called&#8221;.  when asked why he didnt call, he says &#8220;these things happen&#8221;.<\/li>\n<li>call billing dept for credit.  put on hold for 15 minutes.  they hang up on me<\/li>\n<li>call billing dept again. woman tells me that i should have gotten credit from the person i talked to earlier.  she insists that billing dept can *not* issue a credit no matter what<\/li>\n<li>i insist that it was their own employees that told me to call billing dept, but she rudely keeps blowing me off.<\/li>\n<li>finally, she agrees to transfer me.  transfers me to a number that is disconnected<\/li>\n<li>call billing dept a third time. the guy is highly unpleasant, but agrees to give credit without argument.<\/li>\n<\/ul>\n<p>ugh.  such a pain dealing with these people.  why bother setting a huge 4 hour window for an appointment and then not even bothering to come?  why do i have to fight tooth and nail and call 4 times just to get my credit?<\/p>\n<p>*v<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comcast is seriously pissing me off. their customer service is absolute crap. ugh. week 1 last week, received note on door informing me of &#8220;signal leak&#8221; and saying to schedule appt immediately. until &#8220;leak&#8221; is fixed, Comcast decides to turn down my signal, making reception look like crap the appt is scheduled for a 4 &hellip; <a href=\"http:\/\/www.thisisvlad.com\/werd\/archives\/2006\/04\/28\/comcast-customer-service-sucks\/index.php\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Comcast Customer Service Sucks&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-745","post","type-post","status-publish","format-standard","hentry","category-san-francisco"],"_links":{"self":[{"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/posts\/745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/comments?post=745"}],"version-history":[{"count":0,"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/posts\/745\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/media?parent=745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/categories?post=745"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.thisisvlad.com\/werd\/wp-json\/wp\/v2\/tags?post=745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}