Comcast is seriously pissing me off. their customer service is absolute crap. ugh.
week 1
- last week, received note on door informing me of “signal leak” and saying to schedule appt immediately.
- until “leak” is fixed, Comcast decides to turn down my signal, making reception look like crap
- the appt is scheduled for a 4 hour window so i spend 4 hours sitting around waiting
- cable guy never shows. now that i’ve been waiting for *5* hours, i call them to complain
- they give me $20 credit and call the guy to come down
- 2 cable guys wander around with little sensors for 45 minutes while scratching their heads and looking confused
- finally, they give up. “maybe it’s your neighbor who has the leak?”
all in all, i wasted almost 6 hours of my day for absolutely nothing.
week 2
- all of a sudden, reception goes to crap again
- appt is scheduled for 2 hour window
- wait around for 2 hours. nobody arrives
- call to complain. woman tells me that the guy is running late and “should have called”
- i ask for credit, and she says i have to call billing dept later for that
- guy shows up later, fixes problem.
- when i ask him why he is late, he says “i should have called”. when asked why he didnt call, he says “these things happen”.
- call billing dept for credit. put on hold for 15 minutes. they hang up on me
- call billing dept again. woman tells me that i should have gotten credit from the person i talked to earlier. she insists that billing dept can *not* issue a credit no matter what
- i insist that it was their own employees that told me to call billing dept, but she rudely keeps blowing me off.
- finally, she agrees to transfer me. transfers me to a number that is disconnected
- call billing dept a third time. the guy is highly unpleasant, but agrees to give credit without argument.
ugh. such a pain dealing with these people. why bother setting a huge 4 hour window for an appointment and then not even bothering to come? why do i have to fight tooth and nail and call 4 times just to get my credit?
*v
Ha! For the month of February our Comcast cable modem went dead. No internet. Apparently it was the entire neighborhood, affecting 500 people, but that didn’t seem to get the problem fixed any faster or add any charm to the coffee in Comcast technical support departement. Our struggle was Homeric in nature and pointless because we had to switch to DSL anyway to get the internet back. Yeah, it was a Comcastic experience alright.
wow, that sounds heinous! i cant even imagine living without internet for a month. hell, even one week without internet is pretty bad
my mom had and still has cable problems because of the customer service the guy was on time the frist day of installation.then 2 hours late when we started getting problems….but my mom had to wait a total of 3 hours just for customer service.they truly suck.we have no cable now.
Oh, no! I usually work, but happened to be home today. I went out to take the dogs for a walk and discovered one of those Important Notice things hanging on the front door telling me I have a “leak”. Nobody such much as rang my door bell. Anyway, now I have an appt for this Saturday from 12:00 to 3:00. I’m already mad that I was home today and didn’t get this problem fixed. Now I have to wait for three hours and hope they show up. I will post after Saturday to let you all know how it goes.
My most recent Comcast customer service experiences involved an attempt to get my weak internet signal strength fixed, which required the installation of another outdoor cable. I learned that when dealing with Comcast, one does NOT catch more flies with honey. Here’s the run-down of what I learned from the experiences:
They don’t keep their appointments within the 12 hour window that is given, and if you ask to be contacted by the technicians before they come (so you can be there), you are told that they will make that request, but there is no guarantee. Lovely! I guess we’re supposed to be “understanding†of this. So I was, and thanked the person for their help, with a smile in my voice.
When the technicians came, one guy was very polite and professional, but the other one was trying to get me to tip him to upgrade my channel offerings that he could “fix†at the cable box up the pole. All hail to the powerful cable technician. Of course I said no because 21 channels of basic cable is good enough for me. I’m not a big TV watcher.
When they have to come back a 2nd time after the first sloppy installation attempt (I’m no cable installation expert, but even I know that loose cables are dangerous!), you will be given another 12 hour window during which time you’ll be waiting captive and vigilantly in your home to listen out for their arrival since there is no guarantee they will call to give you a heads up. In my case, they did not call.
There is no “supervisor” call back ever, even after REPEATED polite requests. The surefire way to get a call back, is to take more of your precious time to fill out the automated customer survey following each Comcast phone interaction. When you do eventually get that call back, be sure to keep your voice even and don’t let it show that you are upset that it’s been over 20 days (two of them being PTO days) since the first phone call with only a partial resolution, because if you do, the person calling you to resolve the complaint, will turn on you. You should suck up to them until the bitter end if you want to keep things pleasant. Just as long as you know that when dealing with Comcast, you do NOT catch more flies with honey. This is no guarantee that things will get done smoothly and efficiently (did I just use those words in the same paragraph as Comcast? Blasphemy!!!)
There is NO accountability. When the “technicians” come out to do the work, it is a free for all. If it’s not done correctly and you have to call the “customer service reps†back yet again, you will hear that the technicians are contracted and since they are not Comcast employees, there is not much control over the quality of the work.
The harder one tries to get the issue(s) resolved, the longer it takes.
And lastly, I’ve heard of “going postalâ€. I wonder what the comparable phrase would be here for Comcast haters? Any suggestions???
Under the circumstances of the pervading issues with this company, I think that employers should include “waiting for Comcast” as standard PTO employee requests.
received the signal leakage notice and scheduled an appointment with Comcast from 5 to 7 p.m. It’s 7:30 and no one showed up. Our service is fine. When I called to schedule the appointment the CSR tried to upsell anti-virus software and their On-Demand services. What a waste of my time. I’d say that the notices appear to be fraudulent