Comcast is seriously pissing me off. their customer service is absolute crap. ugh.
week 1
- last week, received note on door informing me of “signal leak” and saying to schedule appt immediately.
- until “leak” is fixed, Comcast decides to turn down my signal, making reception look like crap
- the appt is scheduled for a 4 hour window so i spend 4 hours sitting around waiting
- cable guy never shows. now that i’ve been waiting for *5* hours, i call them to complain
- they give me $20 credit and call the guy to come down
- 2 cable guys wander around with little sensors for 45 minutes while scratching their heads and looking confused
- finally, they give up. “maybe it’s your neighbor who has the leak?”
all in all, i wasted almost 6 hours of my day for absolutely nothing.
week 2
- all of a sudden, reception goes to crap again
- appt is scheduled for 2 hour window
- wait around for 2 hours. nobody arrives
- call to complain. woman tells me that the guy is running late and “should have called”
- i ask for credit, and she says i have to call billing dept later for that
- guy shows up later, fixes problem.
- when i ask him why he is late, he says “i should have called". when asked why he didnt call, he says “these things happen".
- call billing dept for credit. put on hold for 15 minutes. they hang up on me
- call billing dept again. woman tells me that i should have gotten credit from the person i talked to earlier. she insists that billing dept can *not* issue a credit no matter what
- i insist that it was their own employees that told me to call billing dept, but she rudely keeps blowing me off.
- finally, she agrees to transfer me. transfers me to a number that is disconnected
- call billing dept a third time. the guy is highly unpleasant, but agrees to give credit without argument.
ugh. such a pain dealing with these people. why bother setting a huge 4 hour window for an appointment and then not even bothering to come? why do i have to fight tooth and nail and call 4 times just to get my credit?
*v
Ha! For the month of February our Comcast cable modem went dead. No internet. Apparently it was the entire neighborhood, affecting 500 people, but that didn’t seem to get the problem fixed any faster or add any charm to the coffee in Comcast technical support departement. Our struggle was Homeric in nature and pointless because we had to switch to DSL anyway to get the internet back. Yeah, it was a Comcastic experience alright.
Comment by LeeAnn — 4/28/2006 @ 5:21 pm | reply
wow, that sounds heinous! i cant even imagine living without internet for a month. hell, even one week without internet is pretty bad
Comment by vlad — 5/2/2006 @ 11:04 am | reply
my mom had and still has cable problems because of the customer service the guy was on time the frist day of installation.then 2 hours late when we started getting problems….but my mom had to wait a total of 3 hours just for customer service.they truly suck.we have no cable now.
Comment by lacey — 10/22/2007 @ 6:59 pm | reply
Oh, no! I usually work, but happened to be home today. I went out to take the dogs for a walk and discovered one of those Important Notice things hanging on the front door telling me I have a “leak". Nobody such much as rang my door bell. Anyway, now I have an appt for this Saturday from 12:00 to 3:00. I’m already mad that I was home today and didn’t get this problem fixed. Now I have to wait for three hours and hope they show up. I will post after Saturday to let you all know how it goes.
Comment by Susan — 4/30/2008 @ 12:53 pm | reply
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